Privacy Policy

1. Who we are

This privacy notice applies to Credence Health and Credence Specialty Care, operated from M-Squared Building, Technopark Phase 1, Thiruvananthapuram, Kerala 695581, India. References to “we”, “us”, or “our” in this notice refer to Credence Specialty Care.

2. Information we collect

We may collect the following information when you contact us, make an enquiry, or book an appointment:

• Name and contact details (phone number, email address)
• Information you provide in an enquiry or booking request
• Company information for corporate health enquiries

We do not collect clinical health records through this website. Clinical data is handled separately through our secure clinical systems in accordance with applicable Indian health data regulations.

3. How we use your information

• To respond to your enquiries and arrange appointments
• To provide the services you request
• To communicate with you about your appointment or service
• To improve our website and services

4. Sharing your information

We do not share your personal information with third parties without your consent, except where required by law or for the direct provision of your care (such as referral to a specialist).

5. Clinical data

Clinical and health records are handled in accordance with applicable Indian health data regulations. Your clinical information is confidential and will not be shared without your consent except as required by law.

6. iLogy platform tools

Credence Specialty Care uses selected iLogy platform tools (such as HealthXE, EndoXE, FertXE) for clinical support. These platforms have their own privacy policies, which apply when you use those services directly.

7. Your rights

You have the right to access, correct, or request deletion of personal information we hold about you. To exercise these rights, contact us at us@credence.health.

8. Contact

For privacy questions or data requests: us@credence.health